Company Information
Company Name: TCG RED POCKET LEGACY
Register No: 202503113596 (JR0176867-T)
Phone Number: 017-938 0469
Email: tcg-redpocket@outlook.com
Processing Orders:
At TCG RED POCKET LEGACY, we understand the excitement of receiving your new rattan bags, totes, and backpacks, and we aim to process your order as swiftly as possible. Orders are typically processed within 1-2 business days. However, as all our rattan products are handcrafted with precision, custom orders or specially woven items may take a bit longer. You will be notified if any delay occurs.
Shipping Methods and Costs:
We offer several shipping options for both local and international deliveries:
Local Shipping (Malaysia): We partner with trusted Malaysian carriers for efficient local delivery. The shipping fee is calculated based on the weight and size of your order and the destination address.
International Shipping: We are pleased to offer international shipping to a range of countries. International shipping rates will be calculated at checkout based on the total weight of your order and your location.
Delivery Estimates:
For Domestic Orders (Malaysia): Standard delivery within Malaysia usually takes between 3-7 business days.
For International Orders: International orders may take anywhere between 7-21 business days depending on your location, customs clearance, and the shipping method you choose.
Customs and Import Duties:
For international orders, please note that you may be responsible for customs duties, taxes, or additional import fees, which are not included in the shipping costs. We recommend checking your country’s import regulations for more details before purchasing.
Failed Deliveries:
If your order cannot be delivered due to incorrect address details or unsuccessful delivery attempts, we will attempt to resolve the issue. If the package is returned to us, we will contact you to arrange for a re delivery, but any additional shipping costs incurred will be your responsibility.
Tracking Your Order:
Once your order has shipped, you will receive an email with tracking information so you can keep an eye on your package’s journey. If you encounter any issues with tracking, feel free to contact us for assistance.